Shipping and Return Policy
Information about shipping, delivery timeframes, and return
procedures
Logistic Partners and Turnaround Time
We normally dispatch all our orders within 48-72 hours of
receiving the order. We deliver the products throughout the
world using our logistic partners DHL, Blue Dart, Speed Post,
and for domestic delivery using established Local Couriers
depending upon the destination.
Depending on the geographic location of the customer it may take
about 3 to 12 working days to deliver the product to the
customer door. The shipping time mentioned anywhere on the
website are approximate and we cannot guarantee them. Customers
are recommended to place an order early on if they have a
deadline to meet.
Apart from the shipping time, in case the product has to be
tailored to meet the customers requirement, it shall need time
for production, which varies from 15 days to 20 days depending
on the production requirement and quantity ordered.
Domestic Orders
The following conditions are applicable for shipping within
India:
-
No Free shipping unless otherwise stated during an offering on
the website
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Shipping charges as applicable shall either be there on the
site or intimated to the customer if required at the time of
placement of order
-
Delivery Time: 9:00 AM – 5:00 PM (IST) during Business Days
i.e., Monday to Friday only
-
We appreciate our customers buying during Holidays, and we
make all efforts to ship the goods during Holidays, but we do
not guarantee shipping or deliveries during public holidays
-
Express shipping charges would be additional and free shipping
would not be applicable for Express shipping requests
-
Request our customers to plan their shopping & delivery in
advance to avoid delays
International Orders
The following conditions are applicable for shipping
International Orders:
-
Shipping charges are additional for international orders as
applicable and shall differ from country to country and
service providers
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We will chose reputed Shipping Service providers / Courier
companies such as DHL / FedEx / TNT / DTDC / ICL / First
Flight / Professional Couriers, etc.
-
We have special arrangements with a few the providers for
giving the best shipping price to our esteemed customers
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International Shipping charges are at actual charges collected
by the 3rd Party
-
Express shipping charges would be additional and free shipping
would not be applicable for express shipping requests
Mandatory Requirements for shipping:
Customers are responsible for providing Shipping details which
should include Proper Name, address with City / State/ Country,
Postal code, Land Marks if any and also Telephone numbers with
an alternate numbers to ensure proper delivery.
eDaakiya will make all efforts to deliver your purchased items
in minimum time possible, but we will not be responsible for any
Loss/damage due to natural calamities, accidents, mistake by
shipping service provider. eDaakiya shall and cannot be liable
for any damages/loss due to lack of proper shipping information.
At the time of delivery, if you are not available to receive the
parcel, the courier company would get in touch with you to
arrange for re-delivery or you can pick it up from their office
location. In case if you have provided the office address, due
to security reasons products might get delivered at the security
desk itself, so please make sure you (are aware of this) & check
with the security desk.
We do not take responsibility for any delay caused by any
unforeseen time lags by the courier companies in delivering the
parcels to the customer, or if the customer is not available at
the time of delivery.
Customs Duty:
For international deliveries, please note that the courier
company would bill any kind of customs or duties as applicable
for the ordered items separately to the customer at the time of
delivery which will depend on the rules and regulations of the
country. The duties and taxes are not included in the price of
the product. Please note that, duties and taxes if any are to be
borne be by the customer only.
Return Policy
Eligibility
-
Goods eligible for return include those damaged during
transit, incorrectly delivered items, or shipments that were
not delivered at all
-
Customers must provide valid proof of the issue, such as
photographic evidence of damage or discrepancies
Timeframe
-
Within 30 days we complete our return shipment and close the
lifecycle of the Order
-
Any requests for returns made outside of this timeframe may
not be accepted
Return Procedure
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Customers must contact our customer service team either
through our designated hotline or via email to initiate a
return request
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A return form will be provided, which must be filled out
with necessary details including order number, reason for
return, and item description
Condition of Goods
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Returned items must be in their original packaging and
unused
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All accompanying accessories, manuals, and documentation
must be included
-
The condition of the returned goods will be inspected upon
receipt, and refunds or replacements will be processed
accordingly
Refund or Replacement
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Customers may choose between receiving a full refund for
returned items or opting for a replacement shipment
-
Refunds will be issued to the original payment method within
5-7 business days after the returned goods have been
inspected and processed
Responsibility of Return Costs
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The logistics aggregator company will cover the cost of
return shipping for eligible returns
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Customers will be provided with prepaid shipping labels to
facilitate the return process
Exceptions
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Certain items may not be eligible for returns, such as
perishable goods, custom orders, or items purchased during
promotional periods
-
Customers will be notified at the time of purchase if any
exceptions apply to their order
Dispute Resolution
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In the event of a dispute regarding the condition of
returned goods or refund amounts, customers may contact our
customer support team for assistance
-
We are committed to resolving disputes in a fair and timely
manner, ensuring customer satisfaction
Customer Support
For any inquiries or assistance regarding returns, customers
can reach out to our dedicated customer support team at
support@edaakiya.com.
Legal Compliance
Our return policy complies with all relevant laws and
regulations governing consumer rights and returns in the
regions where we operate. We are committed to upholding the
highest standards of customer service and satisfaction in
accordance with legal requirements.