Privacy Policy

1. About eDaakiya

eDaakiya ("Company", "we", "our", or "us") is an Indian-registered company operating under the Companies Act, 1956. We offer a range of technology-based services and tools via our website www.edaakiya.com, mobile applications, and any other platforms developed by us.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our platform.

2. Scope of the Policy

This Privacy Policy applies to all users who:

Visit our website or mobile application,
Use any tools, features, or services offered by eDaakiya,
Interact with our team through customer support or communication channels.

This policy is a binding part of the Terms of Use for our platform.

3. Information We Collect

We may collect the following types of data from you:

a) Personal Identifiable Information (PII):

Full name
Email address
Phone number
Postal address (including country and ZIP code)
Gender and age
Government-issued IDs (e.g., PAN, Aadhaar)
Financial data (e.g., bank details, GST info)
Login credentials (user ID and password)
Customer-related data shared by businesses using our platform

b) Automatically Collected Data:

Device and browser type
IP address and geolocation data
Date/time of access
Referring pages and URL history
Cookies and usage logs

c) Optional and Additional Info:

Data shared through surveys, contests, or feedback forms
Communication records such as emails and phone call logs

We do not knowingly collect information from individuals under the age of 18.

4. How We Use Your Information

We use the information collected to:

Create and manage your user account
Deliver and improve our services
Process transactions and verify identity
Send alerts, updates, or notifications
Customize content and marketing
Provide customer support
Analyze trends and user behavior
Comply with legal or regulatory requirements
Prevent fraud or misuse of the platform

We retain personal data only as long as it is needed for the purposes listed above or as required by applicable laws.

5. Data Security Measures

We implement industry-standard security protocols to ensure the safety of your data. These include:

Encryption and secure server hosting
Access restrictions based on roles and responsibilities
Periodic audits and updates to security systems

While we strive to secure your information, no online transmission or storage method is 100% secure. Therefore, we cannot guarantee absolute security.

6. Sharing of Information

We may share your information with:

Third-party service providers (such as payment gateways, cloud storage partners, verification agencies)
Affiliated businesses and subsidiaries for internal operational purposes
Regulatory or legal authorities when required by law or judicial request
Prospective buyers or partners in the event of a merger, acquisition, or restructuring

Third parties accessing your information are required to handle it with the same level of protection as we do.

We do not sell or rent your personal data to marketers or external organizations without your consent.

7. Use of Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance your user experience by:

Remembering login details
Analyzing site traffic
Delivering relevant content and advertisements

You can control cookie preferences through your browser settings.

8. Third-Party Links

Our platform may include links to external websites or services not operated by eDaakiya. We do not have control over and are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing your data.

9. Your Rights & Choices

As a user, you have the right to:

Access or update your personal information
Withdraw your consent (with future effect)
Request deletion of your data
Raise a concern or lodge a complaint

To exercise any of these rights, please email us at support@edaakiya.com.

Please note: Withdrawing consent may limit your access to certain features or services on the platform.

10. Data Retention

We retain your personal data for as long as necessary to fulfill our service obligations, and to comply with applicable laws. If your account is deactivated, we will retain your information for a minimum of 180 days as required by Indian law. Non-personal data may be retained indefinitely.

11. Responsible Use of Platform

By using our platform, you agree not to upload, distribute, or share any content that:

Is offensive, obscene, defamatory, or illegal
Infringes on any intellectual property rights
Promotes hate speech or violence
Contains viruses or harmful code
Violates any law currently in force

We reserve the right to suspend or terminate access if these conditions are violated.

12. Policy Changes

We may revise this Privacy Policy from time to time. Any major updates will be communicated through the website or via email. We recommend reviewing this page periodically to stay informed.

Continued use of our platform after changes are made implies acceptance of the revised policy.

13. Grievance Redressal

If you have questions or concerns regarding this policy or the handling of your data, please contact our designated Grievance Officer:

eDaakiya

Sector 45, Gurugram, HR, 122022

support@edaakiya.com